This Cancellation Policy ("Cancellation Policy") explains how Clients may cancel Projects and recurring Services provided by LogoOrbit.
LogoOrbit is operated by Orbit Technologies LLC ("LogoOrbit," "we," "us," or "our").
Cancellation and refund eligibility are related but separate matters. A cancellation request tells LogoOrbit to discontinue future Project performance where reasonably possible. Any monetary refund resulting from cancellation is determined separately under the LogoOrbit Refund Policy.
This Cancellation Policy should be read together with the LogoOrbit Terms and Conditions, LogoOrbit Refund Policy, applicable Project scope, Project milestone roadmap, applicable recurring-service terms, and other Project-specific written documentation.
1 – Client Right to Request Cancellation
A Client may request cancellation of an active Project at any stage. Cancellation requests must be submitted through an official LogoOrbit customer-service or Project communication channel.
Once LogoOrbit receives a valid cancellation request, LogoOrbit will take reasonable steps to discontinue future work that has not already been performed, completed, committed, commissioned, purchased, scheduled in a non-cancellable manner, or otherwise reasonably incurred.
Cancellation does not automatically reverse Services already performed before the effective cancellation date.
2 – 48-Hour Cancellation Window
LogoOrbit provides a voluntary 48-Hour Cancellation Window beginning from the date and time the applicable Project payment is successfully completed.
During this period, a Client may request cancellation for any reason, including a change of mind. Where a valid cancellation request is received within this period, the financial treatment of the cancellation will be determined under the LogoOrbit Refund Policy.
Under LogoOrbit's standard milestone-based framework, and subject to applicable law, the 10% Project Acquisition & Initiation Allocation may be retained and the remaining 90% of the Total Project Value will ordinarily remain eligible for refund where substantive Project work has not progressed beyond the applicable initiation stage.
The 48-Hour Cancellation Window is a LogoOrbit contractual policy. It does not replace, define, limit, or waive any statutory cooling-off, cancellation, or rescission right that may independently apply under federal or state law.
3 – Cancellation After the 48-Hour Window
After expiration of the 48-Hour Cancellation Window, a Client may still request cancellation of an active Project. LogoOrbit will take reasonable steps to stop future Project work after receiving the cancellation request.
Cancellation after the 48-hour period does not mean that the transaction becomes void, Services previously provided are reversed, completed work is disregarded, completed Milestones become refundable, or the Client automatically becomes entitled to a full refund.
Any refundable balance will be determined according to the LogoOrbit Refund Policy, the applicable Project stage, and applicable law.
4 – Change of Mind
A Client may cancel during the 48-Hour Cancellation Window because of a change of mind. After expiration of that period, a change of mind alone does not create an independent entitlement to a refund.
Examples may include where the Client decides the Project is no longer required, changes business plans, changes internal strategy, selects another service provider, decides not to continue the underlying business, experiences a funding or investment change, changes personal preferences, or otherwise elects not to continue for reasons unrelated to LogoOrbit's performance.
A Client may nevertheless cancel future Project performance. The monetary consequences of that cancellation will be determined under the LogoOrbit Refund Policy. This Section does not restrict any mandatory legal right or remedy arising from LogoOrbit's material failure to perform agreed Services.
5 – Cancellation Before Substantive Work
Where a Project is cancelled before substantive Project work commences, LogoOrbit will discontinue future performance after processing the cancellation request. Any applicable refund will be determined according to the Project Acquisition & Initiation provisions of the LogoOrbit Refund Policy.
Unless a greater refund is required by law, LogoOrbit's standard framework allocates 10% of the Total Project Value to Project Acquisition & Initiation.
6 – Cancellation Following Initial Delivery
Where cancellation occurs after Initial Delivery, LogoOrbit will stop future unperformed work where reasonably possible. Initial Delivery and the Services already performed before cancellation will remain part of the Project record.
Under LogoOrbit's standard Refund Policy, 30% of the Total Project Value is allocated in total to Project Acquisition, Initiation, and Initial Work following Initial Delivery, inclusive of the original 10% Project Acquisition & Initiation Allocation. The remaining Project balance is treated according to subsequent Project milestones and the Refund Policy.
7 – Cancellation After Completed Milestones
Where one or more subsequent Project Milestones have been completed before cancellation, the Services associated with those Milestones remain completed Services. Cancellation operates prospectively and does not retrospectively undo completed Milestones.
Any refundable balance will ordinarily be based upon the remaining unperformed portion of the Project, subject to the LogoOrbit Refund Policy and applicable law.
8 – Cancellation During an In-Progress Milestone
Where cancellation is received while a Milestone is materially in progress but has not yet been completed, LogoOrbit will stop further work where reasonably practical.
The financial treatment of the in-progress Milestone will be determined according to documented work actually performed, resources already utilized, and any non-cancellable commitments already incurred. LogoOrbit will not automatically treat an entire incomplete Milestone as completed solely because work on it has commenced. The applicable calculation is governed by the Refund Policy.
9 – Client Feedback and Instructions Before Cancellation
Before cancellation, a Client may have requested revisions or modifications, selected a concept or direction, approved work, requested additional work, approved a Milestone, requested progression to another stage, or otherwise instructed LogoOrbit to continue.
Such communications may be retained as part of the Project record. Cancellation does not retrospectively withdraw instructions under which LogoOrbit has already performed Services. Any work actually completed in response to the Client's prior instructions will be considered when determining the applicable Project stage and refund calculation.
10 – Third-Party Commitments
Certain Projects may involve third-party products or commitments that cannot reasonably be cancelled after they have been ordered, activated, registered, purchased, or incurred. Examples may include domain registrations, hosting, software licences, subscriptions, paid plugins or themes, printing, manufacturing, external production, stock assets, advertising expenditure, media spend, vendor charges, and other external Project expenses.
LogoOrbit will take reasonable steps to stop future avoidable third-party expenditure following cancellation. Costs that were previously authorized, actually incurred, and cannot reasonably be recovered may remain chargeable or may reduce an otherwise refundable balance as provided by the Refund Policy and applicable law.
11 – How to Cancel a One-Time Project
A one-time Project cancellation request should be submitted in writing through an official LogoOrbit communication channel. The request should contain sufficient information to identify the relevant engagement, including where available the Client name, email address associated with the Project, Order or Project ID, and the Service or Project being cancelled.
The Client should clearly state that LogoOrbit is being instructed to stop future Project work. A particular reason for cancellation is not required in order for LogoOrbit to process a valid cancellation request.
12 – Effective Cancellation Date
For a one-time Project, cancellation will ordinarily become effective when LogoOrbit receives a clear written request that reasonably identifies the Client and Project and instructs LogoOrbit to discontinue future Project performance.
LogoOrbit may contact the Client where reasonably necessary to authenticate the request, identify the applicable account or Project, determine which Services are being cancelled, or prevent unauthorized account changes. Reasonable verification will not be used solely to create unnecessary barriers to cancellation.
13 – Project Inactivity Is Not Automatic Cancellation
Failure to provide feedback, approvals, content, access, information, or instructions does not automatically constitute cancellation. Where the Client remains inactive, LogoOrbit may place the Project on hold, revise Project scheduling, archive Project materials, or reallocate assigned resources as permitted under the Terms and Conditions.
A Client wishing to cancel must provide a cancellation request through an official communication channel.
14 – Recurring and Continuous Services
Certain LogoOrbit Services may be provided on a recurring or continuing basis, including hosting, maintenance, technical support, subscription Services, recurring marketing Services, or other continuing engagements.
Where recurring billing applies, the applicable recurring terms will be disclosed in connection with the applicable enrollment, order, or authorization. A Client may request cancellation of a recurring Service using the cancellation method made available for that Service.
Cancellation of a recurring Service ordinarily prevents future renewals or recurring charges after the cancellation becomes effective. Charges validly incurred before the effective cancellation date remain subject to the applicable recurring-service terms and Refund Policy.
15 – Cancellation of Online Recurring Services
Where applicable law requires an online or equivalent cancellation mechanism for a recurring or automatically renewing Service, LogoOrbit will provide the required cancellation method.
Where a Client enrolled in a recurring Service online and applicable law requires online cancellation, LogoOrbit will provide an appropriate online cancellation option. LogoOrbit will not intentionally impose unnecessary steps solely to prevent or unreasonably delay an otherwise valid cancellation. Reasonable authentication may be required to protect the Client's account against unauthorized changes.
16 – Recurring-Service Notices
Where required by applicable law, LogoOrbit may provide notices concerning recurring or automatically renewing Services, including applicable renewal reminders, annual reminders, trial-expiration notices, renewal-term disclosures, billing information, price-change notices, and cancellation instructions.
The timing and form of such notices may vary according to the applicable Service and governing law.
17 – Cancellation of Third-Party Subscriptions
Where a third-party subscription, licence, hosting product, domain, advertising account, platform, or other external Service is contracted directly between the Client and the third-party provider, the Client may also need to cancel that Service directly with the applicable provider.
LogoOrbit cannot guarantee cancellation of a third-party agreement to which LogoOrbit is not the contracting provider. Where LogoOrbit is responsible for managing the applicable third-party Service as part of the Project, LogoOrbit will take commercially reasonable steps consistent with the applicable arrangement.
18 – Cancellation Due to Service Concerns
Where the Client wishes to cancel because they believe LogoOrbit has materially failed to provide the agreed Services, the Client may identify the service concern when submitting the cancellation request.
Where reasonably appropriate, LogoOrbit may offer to investigate, correct an error, complete an outstanding Deliverable, provide an applicable revision, replace an affected Deliverable, or provide another reasonable resolution.
The Client is not required to surrender a mandatory statutory remedy as a condition of seeking cancellation or resolution.
19 – Statutory Cancellation Rights
Certain transactions may be subject to federal or state laws that provide cancellation, rescission, or cooling-off rights in addition to this Cancellation Policy. Where such law applies, the mandatory statutory right will control over an inconsistent provision of this Policy.
LogoOrbit's contractual 48-Hour Cancellation Window will not be used to shorten a longer mandatory cancellation period required by applicable law.
20 – Recurring-Service Consumer Rights
Where a recurring or automatically renewing Service is subject to applicable federal or state consumer-protection requirements, LogoOrbit will administer cancellation in accordance with those mandatory requirements.
Nothing in this Cancellation Policy is intended to waive a consumer's non-waivable rights concerning recurring billing, automatic renewal, affirmative authorization, renewal notices, cancellation methods, or termination of future charges.
21 – Payment Dispute Rights
LogoOrbit encourages Clients to contact its customer-service team if a cancellation or billing issue requires review. Nothing in this Cancellation Policy prevents a Client from exercising legitimate rights available through a card issuer, payment provider, payment network, financial institution, consumer-protection authority, or applicable law.
22 – Project-Specific Arrangements
Certain Projects may be governed by separately negotiated written cancellation, termination, milestone, or service terms. Where LogoOrbit and the Client expressly agree in writing to different Project-specific terms, those terms will apply to the extent of the difference, subject to any mandatory consumer or other applicable law.
23 – Changes to This Cancellation Policy
LogoOrbit may update this Cancellation Policy prospectively from time to time. The applicable Effective Date will be displayed on this page.
The Cancellation Policy applicable to an existing Project will ordinarily be the policy applicable when the engagement was entered into, unless the parties subsequently agree otherwise, a change is required by law, or the updated provision provides a greater mandatory legal protection.
LogoOrbit will not use a later amendment solely to retroactively reduce a cancellation right applicable to an earlier transaction.
24 – Relationship with the Refund Policy
Cancellation and refund eligibility are separate matters. This Cancellation Policy determines how and when future Project performance may be cancelled. The LogoOrbit Refund Policy determines what amount, if any, is refundable following cancellation.
Accordingly:
Both policies should be read together.
25 – Statutory and Consumer Rights
Nothing in this Cancellation Policy excludes, restricts, modifies, or waives any mandatory cancellation right, rescission right, cooling-off right, recurring-service right, consumer protection, refund entitlement, payment right, or other legal remedy that cannot lawfully be excluded, restricted, modified, or waived.
Where a provision of this Cancellation Policy conflicts with mandatory applicable law, the mandatory legal requirement will control to the extent of the conflict.
26 – Contact Information
Cancellation requests or questions concerning this Cancellation Policy may be directed to us. Please read our F.A.Q.s section, call us at 646-583-3214, or email us at [email protected] . You can also use live chat or the contact form to get in touch with us. Clients with active Projects may also submit cancellation requests through their designated official Project communication channel.
