This Refund Policy (“Refund Policy”) explains how refund eligibility is determined for products and professional services purchased from or provided by Logo Orbit.
Logo Orbit is operated by Orbit Technologies LLC (“Logo Orbit,” “we,” “us,” or “our”).
Because Logo Orbit provides customized creative, digital, technical, software, marketing, consulting, production, and related professional services, individual Projects may differ in scope, duration, complexity, Deliverables, and production requirements. Accordingly, Logo Orbit uses a milestone-based refund framework designed to allocate the Total Project Value according to the stage of work performed.
This Refund Policy should be read together with the Logo Orbit Terms and Conditions, Logo Orbit Cancellation Policy, applicable Project scope, Project milestone roadmap, applicable proposal, order, invoice, or Statement of Work, and any other Project-specific written terms.
1 – Definitions
“Client” or “Customer” means the individual, business, organization, or other entity purchasing or engaging Logo Orbit for Services.
“Project” means the applicable engagement, order, package, proposal, Statement of Work, or other service arrangement.
“Total Project Value” means the total agreed price of the applicable Project, excluding government-imposed taxes and, where applicable, separately authorized optional products, Services, or reasonable shipping charges.
“Project Acquisition & Initiation” means the administrative, consultation, onboarding, account-management, payment-processing, planning, coordination, and resource-allocation activities reasonably undertaken to establish and initiate a Project.
“Initial Work” means the first substantive creative, strategic, technical, developmental, production, consulting, or other professional work undertaken for a Project.
“Initial Delivery” means the point at which the first meaningful Project output resulting from Initial Work is sent, uploaded, presented, published, shared, or otherwise made reasonably available to the Client through an agreed Project communication or delivery channel.
“Milestone” means a defined stage of Project performance identified in the Project milestone roadmap.
“Remaining Milestones” means the milestones following Initial Delivery.
2 – General Refund Framework
Unless a different written allocation has expressly been agreed for a particular Project, Logo Orbit applies the following general framework:
The 10% and 30% amounts are allocations of the agreed Total Project Value. They are not additional fees, penalties, or surcharges added to the agreed Project price.
3 – 48-Hour Cancellation Window
Logo Orbit provides a voluntary 48-Hour Cancellation Window beginning from the date and time the applicable Project payment is successfully completed.
During this period, a Client may request cancellation for any reason, including a change of mind. Where a valid cancellation request is received within the 48-Hour Cancellation Window and no greater refund is required by applicable law, Logo Orbit may retain the applicable 10% Project Acquisition & Initiation Allocation, and the remaining 90% of the Total Project Value will ordinarily be eligible for refund.
The 10% allocation forms part of the agreed Project price and reflects the Project Acquisition & Initiation activities undertaken following confirmation of the engagement. This 48-Hour Cancellation Window is a contractual Logo Orbit policy and does not replace or restrict any separate statutory cancellation, rescission, or cooling-off right that may apply under federal or state law.
4 – Project Acquisition & Initiation
Once a Project has been confirmed and payment has been received, Logo Orbit may begin allocating resources to the engagement. Accordingly, 10% of the Total Project Value is allocated to Project Acquisition & Initiation.
This may include Client acquisition and onboarding, consultation, requirement assessment, account setup, payment and transaction administration, Project-management setup, internal coordination, resource planning, assignment of personnel, production scheduling, and other reasonable activities required to establish the Project.
The Project Acquisition & Initiation Allocation is included within the Total Project Value and is not an additional charge.
5 – Initial Work
After Project initiation, Logo Orbit may begin the first substantive stage of performance. Depending on the Service, Initial Work may include research, discovery, planning, strategy, consultation, concept development, creative development, drafting, design, technical architecture, development, programming, configuration, content preparation, production, analysis, or other substantive work required to produce the first meaningful Project output.
Initial Work may differ considerably between Projects.
6 – Initial Delivery
Once Initial Work has been completed and the first meaningful Project output has been provided or made reasonably available to the Client, Initial Delivery has occurred. Depending upon the Project, Initial Delivery may include concepts, designs, drafts, strategies, plans, wireframes, previews, prototypes, development output, technical Deliverables, written content, creative materials, production output, or another meaningful Project Deliverable.
Following Initial Delivery, 30% of the Total Project Value is allocated to Project Acquisition, Initiation, and Initial Work already performed. The 30% allocation includes the original 10% Project Acquisition & Initiation Allocation. It is not calculated as 10% plus an additional 30%.
Accordingly:
7 – Remaining Project Milestones
Following Initial Delivery, the remaining 70% of the Total Project Value will ordinarily be divided equally among the Remaining Milestones identified in the Project milestone roadmap.
For example:
These examples explain the calculation methodology only. The actual milestone structure will be communicated as part of the applicable Project onboarding, scope-confirmation, or Project-planning process.
8 – Completed Milestones
A Milestone will ordinarily be considered completed when the substantive work associated with that stage has been completed and the corresponding Deliverable, output, or Project stage has been provided or made reasonably available to the Client.
Once a Milestone has been completed, the portion of the Total Project Value allocated to that Milestone is considered attributable to Services already performed. The potential refundable Project balance therefore decreases as Milestones are completed.
9 – In-Progress Milestones
If a refund or cancellation request is received while a Milestone is materially in progress but has not yet been completed, Logo Orbit may determine the reasonable proportion of that Milestone attributable to work actually performed before the effective cancellation date.
Relevant considerations may include documented work completed, production time used, technical or creative resources utilized, personnel allocated, Deliverables already prepared, non-cancellable commitments incurred, and other reasonable Project activity.
Logo Orbit will not automatically classify an entire incomplete Milestone as completed solely because work on that Milestone has begun. Any allocation will remain subject to applicable law.
10 – General Refund Calculation
Unless applicable law or a different expressly agreed written arrangement requires otherwise:
Before Substantive Work Commences
Allocated: 10%
Potential Refundable Balance: up to 90%
Following Initial Delivery
Allocated: 30% in total
Potential Refundable Balance: up to 70%
Following Completion of Additional Milestones
The value allocated to each completed Milestone is deducted from the remaining refundable balance.
During an In-Progress Milestone
A reasonable proportion of the applicable Milestone may be allocated according to documented work already performed.
Following Completion of All Milestones
Once all applicable Project Milestones have been completed, the Total Project Value is ordinarily considered fully allocated to Services performed and no Project balance ordinarily remains refundable.
11 – Change of Mind
During the 48-Hour Cancellation Window, a Client may cancel because they have changed their mind, subject to the applicable provisions of this Refund Policy.
Following expiration of the 48-Hour Cancellation Window, a change of mind alone does not create an independent entitlement to a refund. Examples may include where the Client decides that the Project is no longer required, changes business plans or priorities, chooses another service provider, decides not to launch or continue the underlying business, changes internal management or strategy, experiences a change in personal preference, experiences a change in funding or investment plans, or otherwise decides not to continue for reasons unrelated to Logo Orbit's performance of the agreed Services.
A Client may nevertheless request cancellation of future Project performance in accordance with the Logo Orbit Cancellation Policy. Any refundable balance will then be determined under this Refund Policy. This Section does not restrict any refund, warranty, cancellation, or other remedy required by applicable law or arising from Logo Orbit's material failure to perform the agreed Services.
12 – Client Feedback, Revisions and Continued Performance
During a Project, the Client may provide feedback, request revisions or modifications, select a preferred concept or direction, approve work, request additional work, request progression to another Project stage, or otherwise instruct Logo Orbit to continue.
Such communications may be maintained as part of the Project record. Where a Client provides such instructions after receiving Project work, the communications may demonstrate receipt or review of the applicable work and authorization for continued Project performance.
A revision request or instruction to continue does not by itself waive a Client's rights under this Refund Policy or applicable law. However, additional Services actually performed in response to those instructions will be taken into account when determining the Project stage and refundable balance.
13 – Project-Specific Milestone Roadmap
Logo Orbit provides customized Services, and not every engagement follows the same production process. The specific milestones applicable to each Project will therefore be communicated during onboarding, scope confirmation, or Project planning.
The milestone roadmap may identify milestone names, Project stages, objectives, expected Deliverables, review stages, revision stages, development stages, production stages, testing, approvals, deployment, implementation, and final delivery.
Unless Logo Orbit and the Client expressly agree to a different written financial allocation, this Refund Policy will determine how the Total Project Value is allocated across those milestones.
14 – Third-Party and Non-Recoverable Costs
Certain Projects may require third-party products, Services, licences, registrations, subscriptions, production resources, advertising expenditure, infrastructure, or external vendors. Examples may include domain registrations, hosting or infrastructure, software licences, plugins or themes, stock assets, printing or manufacturing expenses, vendor charges, advertising or media expenditure, third-party subscriptions, platform charges, and other Project-specific external costs.
Where such costs have been authorized, actually incurred, and cannot reasonably be recovered, they may be deducted from an otherwise refundable balance to the extent permitted by law. Logo Orbit will not separately deduct the same cost twice where it has already been accounted for within another Project allocation.
15 – Services Already Fully Performed
Where an agreed Service, Deliverable, or Project has been fully performed, completed, and delivered, the portion of the Total Project Value attributable to that completed Service is ordinarily non-refundable. This does not affect any warranty, service-performance, statutory, or consumer remedy that applies independently under applicable law.
16 – Material Service Failure
If a Client believes Logo Orbit has materially failed to provide Services required by the agreed Project scope, the Client should contact Logo Orbit promptly and identify the applicable concern.
Where reasonably appropriate, Logo Orbit may be provided an opportunity to investigate the concern, correct an error, provide an applicable revision, complete an outstanding Deliverable, replace an affected Deliverable, or provide another reasonable resolution.
Where Logo Orbit materially fails to provide contracted Services and cannot reasonably cure the failure, any appropriate refund or other remedy will be determined according to the unperformed portion of the Project and applicable law.
17 – Duplicate or Erroneous Charges
If Logo Orbit verifies that a Client was charged more than once for the same transaction due to a payment-processing or administrative error, the duplicate amount will be refunded. Other verified billing errors will be corrected, and any refund or credit required by the circumstances or applicable law will be provided.
18 – Recurring Services
Recurring or continuing Services may include hosting, maintenance, technical support, marketing arrangements, subscription Services, or other continuing engagements.
Cancellation of a recurring Service principally determines whether future billing and future service periods continue. Unless applicable law, the applicable recurring-service terms, or another written arrangement provides otherwise, cancellation does not automatically create a prorated refund for a billing period that has already commenced and during which the applicable Service has been provided or made available.
Recurring-Service cancellation procedures are explained in the Logo Orbit Cancellation Policy and any applicable recurring-service terms.
19 – How to Request a Refund
Refund requests must be submitted in writing through an official Logo Orbit customer-service or Project communication channel. The request should contain sufficient information to identify the applicable transaction or Project, including where available the Client name, email address associated with the Project, Order or Project ID, applicable Service, and transaction information.
Logo Orbit may request reasonable additional information necessary to identify the transaction or evaluate the request. A Client is not required to waive any statutory or payment-network right as a condition of requesting a refund review.
20 – Refund Review
When reviewing a refund request, Logo Orbit may consider relevant Project records, including Project scope, milestone roadmap, Project status, Initial Delivery records, work already performed, Deliverables provided, Client communications, revision requests, approvals, instructions to continue, third-party commitments, payment records, and other information reasonably relevant to determining Project performance.
The applicable refund will be calculated according to this Refund Policy, the Project Documentation, and applicable law.
21 – Refund Processing
Once a refund has been approved, Logo Orbit will initiate the applicable refund within 10 business days, unless applicable law requires a shorter period. Refunds will ordinarily be returned through the original payment method where reasonably possible.
After Logo Orbit initiates a refund, the time required for funds to appear in the Client's account may depend upon the payment processor, card network, issuing bank, or financial institution and may be outside Logo Orbit's direct control.
22 – Statutory and Consumer Rights
Certain federal or state laws may provide additional cancellation, refund, warranty, rescission, or consumer-protection rights. Where such a law applies, the mandatory legal right will control over any conflicting provision of this Refund Policy.
The 10%, 30%, milestone, or other allocations established by this Refund Policy will not be applied in a manner that reduces a refund or other remedy that applicable law requires Logo Orbit to provide.
23 – Changes to This Refund Policy
Logo Orbit may update this Refund Policy prospectively from time to time. The applicable Effective Date will be displayed on this page.
The Refund Policy applicable to a transaction or Project will ordinarily be the policy applicable when that engagement was entered into, unless Logo Orbit and the Client subsequently agree otherwise, a change is required by applicable law, or an updated provision gives the Client a greater mandatory legal protection.
Logo Orbit will not rely upon a later amendment solely to retroactively reduce a refund right applicable to an earlier transaction.
24 – Relationship with Other Logo Orbit Policies
This Refund Policy should be read together with the Logo Orbit Terms and Conditions, Logo Orbit Cancellation Policy, applicable Project Documentation, Project milestone roadmap, and service-specific terms where applicable.
For determining the monetary amount of an eligible refund, this Refund Policy will control over a general provision in the Terms and Conditions unless an expressly agreed Project-specific written arrangement or applicable law requires otherwise.
25 – Contact Information
Refund requests or questions concerning this Refund Policy may be directed to Logo Orbit. If you have any questions or concerns regarding our Refund Policy, please read our F.A.Q.s section. You can contact us by calling us at 646-583-3214 or emailing us at [email protected] . You can also use live chat or the contact form to get in touch with us. Clients with active Projects may also use their designated official Project communication channel.
